Terms of service
Last updated: July 30 2026
These Terms of Service govern your use of heymycat.com and purchases made from HeyMyCat. By visiting the website, creating an account or placing an order, you agree to these Terms.
Eligibility
You must be legally capable of entering into a binding agreement in your location. If you use the website on behalf of an organization, you confirm that you have authority to bind that organization.
Online Store Conditions
You may not use our products or services for unlawful purposes or violate applicable laws while using the website.
You must not transmit malicious code, interfere with website operation, attempt unauthorized access or misuse another person’s information.
Product Information
We make reasonable efforts to display product descriptions, measurements, materials, colors and images accurately. Screen settings, manufacturing updates and product variations may result in reasonable differences.
Product-specific information and size charts should be reviewed before ordering. Weight guidance alone does not guarantee fit.
Prices and Payments
Prices are shown in the currency displayed on the website and may change without notice. Taxes, shipping charges, duties and other fees may be added where applicable and displayed during checkout when available.
Payment must be authorized before an order is accepted. Third-party payment processors and fraud-prevention services may be used.
Orders
An order confirmation acknowledges that we received your order but does not guarantee acceptance. We may refuse, limit or cancel an order for reasons including:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized payment
- Shipping restrictions
- Unusual quantities or suspected resale activity
If payment has already been collected for a cancelled order, an appropriate refund will be issued to the original payment method.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed after processing or shipping has begun.
Shipping and Delivery
Shipping destinations, charges and delivery estimates are described in our Shipping Policy .
Delivery dates are estimates unless applicable law requires otherwise. Delays caused by carriers, customs, weather, incorrect addresses or events beyond our reasonable control may occur.
Returns and Refunds
Return eligibility and refund procedures are described in our Refund Policy .
Nothing in these Terms limits consumer rights that cannot legally be excluded or restricted.
Discounts and Promotions
Discounts may be subject to eligibility requirements, expiration dates, product exclusions and usage limits. Unless expressly stated, discounts cannot be combined.
Customer Accounts
You are responsible for maintaining the confidentiality of your login information and activity performed through your account. Contact us promptly if you suspect unauthorized access.
Intellectual Property
Website content including text, graphics, photographs, logos, designs and software is owned by or licensed to HeyMyCat and may not be reproduced, distributed or commercially exploited without permission.
Third Party Services and Links
The website may contain third-party tools, payment services or links. We are not responsible for third-party websites or services that we do not control. Separate terms may apply to those services.
Disclaimer
To the fullest extent permitted by applicable law, the website and services are provided on an as-available basis. We do not guarantee that the website will always be uninterrupted, error-free or completely secure.
Recovery products and general product guidance are not substitutes for veterinary diagnosis, treatment or professional advice.
Limitation of Liability
To the fullest extent permitted by applicable law, HeyMyCat will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.
This limitation does not apply where liability cannot legally be excluded, including mandatory consumer protections.
Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
Governing Law
These Terms are governed by applicable laws without limiting mandatory rights available to consumers in their place of residence.
Changes to These Terms
We may update these Terms from time to time. Continued use of the website after an update constitutes acceptance to the extent permitted by law.
Contact Us
Questions about these Terms may be sent to support@heymycat.com .