Refund policy

Last updated: July 30 2026

Eligible return requests may be submitted within 30 days after delivery. Contact HeyMyCat before returning any item.

Do not send a return to the address printed on the original shipping package. Wait for customer care to provide the correct return instructions and return address.

Return Eligibility

To qualify for a standard return, the item must:

  • Be requested within 30 days after delivery
  • Be unused and unwashed
  • Remain in its original condition
  • Include original tags and accessories
  • Include original packaging where applicable
  • Be free from pet hair dirt stains and odors
  • Include proof of purchase or an order number

Items That May Not Be Returnable

Unless required otherwise by applicable law, the following items may not qualify for return:

  • Items showing signs of use washing or wear
  • Items containing pet hair dirt stains or odors
  • Items damaged through misuse after delivery
  • Items missing parts tags or packaging
  • Products marked final sale or non-returnable
  • Hygiene-sensitive products after use
  • Gift cards

Product-specific return restrictions shown on an individual product page take priority when they are more specific.

How to Request a Return

Contact support@heymycat.com or use our Contact Us page .

Include:

  • Your order number
  • The email used during checkout
  • The product you wish to return
  • The reason for the request
  • Photographs when relevant

Wait for approval and return instructions before shipping the item. Unauthorized returns may be sent to the wrong location and may not be processed.

Return Shipping

For returns based on preference, sizing, fit or a change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining the receipt. HeyMyCat is not responsible for return packages lost before reaching the designated return location.

Original shipping charges are generally non-refundable unless the return results from an incorrect, defective or damaged item, or applicable law requires otherwise.

Damaged Defective or Incorrect Items

Contact us as soon as possible after discovering a damaged, defective or incorrect item. Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of packaging and the shipping label

After reviewing the information, we may provide return instructions, a replacement, a refund or another appropriate solution depending on the circumstances.

Inspection and Refunds

Returned products are inspected after receipt. We will notify you whether the return has been approved or declined.

Approved refunds are issued to the original payment method. We generally cannot redirect a refund to another card, account or payment service.

After HeyMyCat processes an approved refund, your bank, card issuer or payment provider may require an additional 3 to 7 business days to display the funds.

Exchanges

Direct exchange availability depends on product inventory and destination. Contact us before returning an item.

In some cases, the fastest option may be to return the eligible item and place a separate order for the preferred size, color or product.

Order Cancellations

Contact us immediately if you wish to cancel an order. Cancellation cannot be guaranteed after processing or shipping has begun.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer law.

More Information

For practical return guidance, visit our Returns and Refunds page .

For assistance, email support@heymycat.com .