Shipping policy

Last updated: July 30 2026

This Shipping Policy explains HeyMyCat order processing, shipping charges, delivery estimates, tracking and international delivery conditions.

Order Processing

Orders are typically prepared within 1 to 3 business days after payment is confirmed.

Business days exclude weekends and public holidays. Processing may require additional time during promotions, holidays, inventory checks or periods of unusually high order volume.

Processing time is separate from carrier transit time. Delivery estimates begin after the package has been dispatched.

Shipping Destinations and Charges

Available shipping destinations, delivery services and applicable shipping charges are calculated using the delivery address and displayed during checkout before payment.

If a free-shipping promotion is available, its eligibility requirements will be displayed on the website or during checkout.

Estimated Transit Times

The estimates below begin after dispatch and do not include processing time:

  • United States and Canada: approximately 7 to 12 business days
  • United Kingdom and Europe: approximately 7 to 14 business days
  • Australia and New Zealand: approximately 8 to 14 business days
  • Other available destinations: approximately 10 to 18 business days

These timeframes are estimates rather than guaranteed delivery dates.

Tracking

When tracking becomes available, a shipping confirmation is sent to the email address used during checkout.

Tracking may require 24 to 48 hours after dispatch to begin showing movement. Carriers do not necessarily scan packages at every stage.

Visit our Track Your Order page for more information.

Separate Packages

Some orders may be divided into multiple packages because of item size, inventory availability or fulfillment location.

Separate packages may have different tracking numbers and may arrive on different dates.

Customs Duties and Taxes

International shipments may be subject to import duties, taxes, brokerage charges, handling fees or customs charges imposed by the destination country.

Unless expressly shown as included during checkout, these charges are the responsibility of the recipient.

HeyMyCat cannot control customs decisions, local fees or customs clearance times.

Delivery Delays

Delivery may be affected by:

  • Carrier operations
  • Weather or natural events
  • Customs inspection
  • Public holidays or seasonal demand
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

Contact customer care if tracking remains unchanged beyond the estimated delivery period.

Address Changes

Contact us immediately if the shipping address is incorrect. Include the order number, original address and complete corrected address.

Address changes cannot be guaranteed after processing or shipping has begun.

Delivered but Not Received

If tracking shows delivered but the package cannot be found:

  • Check the mailbox and all entrance or delivery areas
  • Ask household members building staff and nearby neighbors
  • Allow a short period in case the carrier scanned delivery early
  • Contact the carrier using the tracking number

You may then contact HeyMyCat with your order number and any information provided by the carrier.

Packages Returned to Sender

A shipment may be returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery or unpaid customs charges.

Contact us if tracking shows the package is being returned. We will review the circumstances and explain available options. Additional shipping charges may apply when reshipment is requested.

More Information

For detailed customer guidance, visit our Shipping and Delivery page .

For assistance, email support@heymycat.com .