Contact Us

We Are Here to Help

Have a question about an order, product, size, delivery or return? Send us a message and our customer care team will be happy to help.

You can also email support@heymycat.com .

01

Response Time

We typically reply within one business day from Monday to Friday.

02

Order Support

Include your order number and the email used during checkout.

03

Product Guidance

Include the product link and relevant pet measurements.

Before You Send

Providing complete information helps us review your question more efficiently.

Helpful Information to Include

  • Order number and checkout email for order questions
  • Product name or product page link
  • Pet measurements and weight for sizing help
  • Tracking number for delivery questions
  • Clear photos for damaged or incorrect items
  • A brief explanation of the help you need
Order changes and cancellations

Contact us as soon as possible. Changes cannot be guaranteed after processing has begun or the package has been dispatched.

Send Us a Message

Complete the form and provide as much relevant information as possible.

By submitting this form, you agree that HeyMyCat may use the information provided to respond to your request. Review our Privacy Policy .

Find an Answer Faster

Visit one of our customer care guides before sending a message.

Help Center Common order and product questions Size Guide Measure your pet before ordering Shipping and Delivery Processing and delivery information Returns and Refunds Eligibility and request instructions Track Your Order Find tracking and delivery updates

Customer Care with a Personal Touch

Every pet and every order is different. Our goal is to provide clear and practical support so you can make informed decisions for the life you share with your pet.