Shipping and Delivery
Clear Information from Checkout to Delivery
We want you to know what to expect after placing an order with HeyMyCat. This page explains order processing, shipping estimates, tracking, customs and common delivery questions.
Available destinations, shipping services and any applicable shipping charges are displayed during checkout before payment.
Order Processing
Orders are typically prepared within 1 to 3 business days.
Delivery Estimates
Estimated transit times vary by destination and carrier conditions.
Order Tracking
Tracking information is sent when it becomes available.
Order Processing
Processing time is separate from the estimated carrier transit time.
Business days do not include weekends or public holidays. During promotions, holidays or periods of unusually high order volume, preparation may require additional time. You will receive a shipping notification when tracking information becomes available.
Estimated Delivery Time
The estimates below begin after the order has been dispatched and do not include the 1 to 3 business day processing period.
United States and Canada
Estimated transit time
7 to 12 business days
United Kingdom and Europe
Estimated transit time
7 to 14 business days
Australia and New Zealand
Estimated transit time
8 to 14 business days
Other Available Destinations
Estimated transit time
10 to 18 business days
Actual delivery may be affected by carrier operations, weather, customs clearance, local postal services, remote delivery locations and seasonal demand.
Shipping Questions
Review the information below before contacting customer care.
How much does shipping cost
Available shipping services and charges are calculated using your delivery destination and are shown during checkout before payment.
If a free shipping promotion is available, the eligibility requirements and discount will be displayed on the website or during checkout.
How will I receive my tracking information
When tracking becomes available, a shipping confirmation will be sent to the email address used at checkout.
Use the tracking link in the message to view the latest information. Tracking may require 24 to 48 hours after dispatch to begin showing movement.
You can also visit our Track Your Order page .
Will all items arrive in one package
Some orders may be divided into separate packages depending on item size, availability or fulfillment location.
Separate packages may have different tracking numbers and may arrive on different dates. Receiving one package does not always mean the entire order has been delivered.
Can I change my delivery address
Contact us as soon as possible with your order number, the address entered during checkout and the complete correct address.
We will review the order status and try to help, but address changes cannot be guaranteed after processing has begun or the package has been dispatched.
Will I need to pay duties taxes or customs charges
International shipments may be subject to import duties, taxes, handling charges or customs fees imposed by the destination country.
Unless otherwise shown during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
HeyMyCat cannot control local customs decisions or guarantee how long customs clearance will take.
Why has my tracking not updated
Carriers do not always scan packages at every stage. A shipment may move between facilities before a new tracking update appears.
Allow 24 to 48 hours after receiving the shipping confirmation. Contact us if tracking remains unchanged beyond the estimated delivery period.
What should I do if tracking says delivered
Check your mailbox, building reception, entrance areas, household members and nearby neighbors. Some carriers record delivery shortly before the final handoff.
If the package remains missing, contact the carrier using the tracking number. You may then contact HeyMyCat with your order number and any information provided by the carrier.
What happens if a package is returned to the sender
Packages may be returned because of an incomplete address, unsuccessful delivery attempts, refusal of delivery or unpaid customs charges.
Contact us if tracking shows that your package is being returned. We will review the circumstances and explain the available options. Additional shipping charges may apply when reshipment is requested.
Need Help with a Delivery
Check your tracking link first. If you still need assistance, send us your order number, checkout email and the latest tracking information.