Track Your Order
Follow Your HeyMyCat Delivery
Once tracking becomes available, we will send a shipping confirmation to the email address used during checkout.
The most accurate tracking information is available through the secure order status link in that email or through your customer account.
How to Find Your Tracking
Find the Shipping Email
Search your inbox, spam and promotions folders for a message from HeyMyCat.
Open the Secure Link
Select the tracking or order status button contained in the message.
Review Carrier Updates
The page will display the latest information available from the carrier.
Tracking Questions
I received a shipping email but tracking shows no movement
Tracking may require 24 to 48 hours after dispatch to become active. The carrier may have received the shipment information before the first physical scan.
Why does the tracking status remain in transit
Packages may travel between carrier facilities without receiving a scan at every stage. Customs clearance, weather and seasonal demand may also affect movement.
Contact us if the shipment remains unchanged beyond the estimated delivery period.
Why did I receive more than one tracking number
An order may be divided into separate packages because of product size, stock availability or fulfillment location.
Each package may have its own tracking number and delivery date.
Tracking says delivered but the package is missing
Check your mailbox, entrance, reception area, household members and nearby neighbors. Some carriers mark delivery shortly before the final handoff.
Contact the carrier using your tracking number if the package remains missing. You can then send HeyMyCat your order number and the carrier's response.
I cannot find my shipping confirmation
Check the spam, junk and promotions folders for the email address used during checkout.
If you still cannot locate it, contact us with your full name, order number and checkout email. Never send your complete payment card information.
My order has not shipped yet
Orders are typically processed within 1 to 3 business days. Weekends, holidays and periods of high order volume may require additional time.
Review our Shipping and Delivery page for more information.
Still Need Tracking Help
Send us your order number, the email used during checkout and the latest tracking status. Our customer care team typically replies within one business day from Monday to Friday.